Shipping policy
SHIPPING POLICY
───────────────────────────────────────
We ship all orders with PostNL from Voorhout, the Netherlands.
───────────────────────────────────────
PROCESSING TIME
───────────────────────────────────────
Orders placed before 10:00 PM (22:00 CET) are shipped the same day, Monday through Friday and Sunday, unless otherwise stated on the product page or at checkout.
Orders placed after 10:00 PM or during weekends will be shipped the next business day.
Please note that pre-orders or products with a specific release date will be shipped on the indicated date.
During busy periods, promotions, or extreme weather conditions, processing and shipping may take slightly longer. We will communicate any delays via email.
───────────────────────────────────────
DELIVERY TIMES
───────────────────────────────────────
Netherlands: 1-2 business days
Belgium & Germany: 2-4 business days
Rest of Europe: 3-7 business days
Outside Europe: 7-14 business days
Please note that these are estimated delivery times. Delays may occur due to customs, holidays or carrier delays outside our control.
───────────────────────────────────────
SHIPPING COSTS
───────────────────────────────────────
Shipping costs are calculated at checkout based on your location and order weight.
Free shipping may apply for orders above a certain threshold, check our website
for current promotions.
───────────────────────────────────────
TRACKING
───────────────────────────────────────
Once your order has been shipped, you will receive a confirmation email with a PostNL tracking code so you can follow your package.
───────────────────────────────────────
UNCOLLECTED PACKAGES
───────────────────────────────────────
If your package is not collected from the PostNL pickup point and is returned to us, we will refund the product price only. Original shipping costs will not be refunded.
───────────────────────────────────────
INCORRECT ADDRESS
───────────────────────────────────────
Please make sure your shipping address is correct at checkout. We cannot be
held responsible for packages delivered to an incorrect address provided by
the customer.
───────────────────────────────────────
QUESTIONS?
───────────────────────────────────────
Contact us at info@nairobiskincare.com
we're happy to help!