Privacy policy
PRIVACY POLICY
Last updated: June 19, 2026
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At Nairobi Skincare, we take your privacy seriously. This policy explains what data we collect, why we collect it, and how we use it.
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WHO WE ARE
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Nairobi Skincare
Keurenplein 41, Unit C7275
1069 CD Amsterdam
The Netherlands
Email: info@nairobiskincare.com
KvK: 90836677
VAT: NL865469854B01
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WHAT DATA WE COLLECT
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When you place an order or create an account, we collect:
- First and last name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed
securely via Shopify Payments we never store your full card details)
- Order history and preferences
- IP address and browser information
When you subscribe to our newsletter, we collect:
- Email address
- Name (if provided)
When you submit a withdrawal request, we collect:
- Name and email address
- Order number
- Date and time of submission
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WHY WE USE YOUR DATA
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We use your data for the following purposes:
1. To process and fulfill your order
(legal basis: performance of contract,
Art. 6(1)(b) GDPR)
2. To send order confirmations, shipping
updates and customer service
communications
(legal basis: performance of contract,
Art. 6(1)(b) GDPR)
3. To process withdrawal and return
requests
(legal basis: legal obligation,
Art. 6(1)(c) GDPR)
4. To send newsletters and marketing
emails via Klaviyo, only if you have
given your consent
(legal basis: consent,
Art. 6(1)(a) GDPR)
5. To show you relevant ads on Facebook
and Instagram via Meta Pixel
(legal basis: consent,
Art. 6(1)(a) GDPR)
6. To improve our website and services
(legal basis: legitimate interest,
Art. 6(1)(f) GDPR)
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WHO WE SHARE YOUR DATA WITH
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We only share your data with trusted third parties who help us run our business:
- Shopify, our webshop platform
(data stored in the EU/US under
Standard Contractual Clauses)
- PostNL, for shipping and delivery
- Klaviyo, for email marketing (you can unsubscribe at any time)
- Meta (Facebook/Instagram), for advertising via Meta Pixel
- Revoq, for processing withdrawal requests (Data Processing Agreement in place pursuant to Art. 28 GDPR)
We never sell your personal data to third parties.
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COOKIES
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We use cookies on our website for:
- Functional cookies: necessary for the website to work properly
- Analytical cookies: to understand how visitors use our website
- Marketing cookies: via Meta Pixel to show you relevant ads on Facebook and Instagram
You can manage your cookie preferences via our cookie banner or in your browser settings.
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HOW LONG WE KEEP YOUR DATA
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- Order data: 7 years (Dutch tax law requirement)
- Newsletter subscriptions: until you unsubscribe
- Withdrawal requests: 2 years (for legal documentation purposes)
- Cookie data: max. 13 months
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YOUR RIGHTS
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Under the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Withdraw your consent at any time
- Lodge a complaint with the Dutch
Data Protection Authority (AP):
www.autoriteitpersoonsgegevens.nl
To exercise your rights, contact us at info@nairobiskincare.com. We will respond within 30 days.
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SECURITY
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We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption (https).
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CHANGES TO THIS POLICY
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We may update this privacy policy from time to time. The latest version is always available on our website. Significant changes will be communicated
via email.
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QUESTIONS?
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Contact us at info@nairobiskincare.com
we're happy to help!