RETURN INSTRUCTIONS

RETURN

We're sorry to hear that your purchase wasn't quite the right fit, we want every Nairobi Skincare experience to feel just right.

If you're not fully satisfied with your order, you may return it within 14 days of receiving your package, provided the product is unused and in its original condition.

Please note the following:

Return shipping costs are at your own expense. We recommend using a tracked shipping method, as we cannot be held responsible for returns that don't reach us.
Original shipping costs are non-refundable. These costs were incurred to deliver your order to you and cannot be reimbursed as part of the return.
Once we receive and approve your return, your refund will be processed within 14 working days via the same payment method used for your original purchase.

Before you start your return, please keep the following in mind:

Used products may be returned with conditions

You may return any Nairobi Skincare product even if it has been opened or used, as long as at least 80% of the product remains. This allows you to test the product while ensuring fair use.

Returns from bundles

If you return individual items from a discounted bundle, the bundle discount will no longer apply. The products you keep will be charged at their standard individual price.

Empty products cannot be returned

Products that are empty or nearly empty fall outside of our return policy and cannot be refunded.

Only orders from our official website can be returned

We can only accept returns for purchases made directly on www.nairobiskincare.com.

Orders placed through external retailers or third-party platforms cannot be refunded through our system.

Return notification required

If we do not receive a return notification from you, we unfortunately cannot process the return and no refund can be issued.

We can only refund once the returned items have been received and reviewed by our team.

Packaging tip

Please pack your items carefully. Whenever possible, we recommend using the original packaging. Some of our products contain fragile components (such as glass), and we cannot be held responsible for damage that occurs during return shipping.